IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Network Management | Insurance Agency Automation | Open Source | Unified Communications / Voice & Data Convergence | Customer Data Integration | Business Process Management (BPM) | Secure Instant Messaging | Business Intelligence Solutions | Lean Manufacturing

Search Results		1 - 8 of 8
Too many results? Filter by:	All result types Software Services & Resellers Hardware Research

Case Study: Unified Communications and Indiana University Medical Group by CDW Corporation September 01, 2009 - (Free Research) When outdated equipment and disparate systems were hampering in-house communications, customer service, and workflow, Indiana University Medical Group turned to CDW for a three-part Cisco solution. This case study gives details on the benefits they gained. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The 10 Worst Practices for Technical Support and How to Overcome Them by NTR Global October 29, 2009 - (Free Research) This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Do Extraordinary Things Everyday with Microsoft Dynamics CRM! by Microsoft September 09, 2009 - (Free Research) In this webcast, we show you how the productivity of your sales, customer service, and marketing teams can be dramatically increased by taking advantage of the enhancements in the newly released Microsoft Dynamics CRM 4.0. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Real-time Shop Floor Integration, Simplified: The Right ERP System Can Make It Happen by IQMS December 2008 - (Free Research) The key to achieving cost-effective savings in the supply chain is to exchange information accurately and quickly in real-time. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ChangeAuditor for Exchange - Critical change Alert by ScriptLogic Corporation April 2009 - (Free Research) Exchange is part of your mission-critical infrastructure. And you need to find a way to be notified, in real-time, of critical changes to your Windows based infrastructure. ChangeAuditor for Exchange is the answer. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

ActiveRoles Server - Active Directory Management by ScriptLogic Corporation April 2009 - (Free Research) Businesses today grow and change at a frantic pace, making Active Directory (AD) management one of the most time-consuming IT tasks. AD administrators struggle to keep up with requests to create, change or remove user access to various network resources. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

MKS X/Server v 8.5 - High-performance, transparent PC X server by MKS, Inc. - Interoperability Division June 2009 - (Free Research) This world of PC/UNIX system integration demands a product available for the newest PC architectures and is easy to use and easy to manage. Applications normally available on expensive UNIX workstations can be readily accessed from enterprise desktops. (TRIAL SOFTWARE) GO TO

Securing Loyalty: Insurance Carrier Strategies for Optimizing Agent Retention and Productivity by CSSI December 2008 - (Free Research) Today, technology provides tremendous, previously untapped opportunities for a carrier to enhance the experience of channel members and ensures greater productivity. This paper describes the challenges carriers face in the area of loyalty and the ways technology enables carriers to address common agent frustrations in unprecedented ways. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

1 - 8 of 8   Business e-mail:  First name: (optional)  Last name: (optional)      x

We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.