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Driving IT help desk efficiency with customer-centric remote support by Citrix Online - GotoAssist May 01, 2008 - (Free Research) Help desk managers servicing large mobile workforces, such as remote employees and workers on the road, face significant challenges. This white paper will examine key IT help desk challenges and reveal the many advantages of customer-centric remote support. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Potential ROI of a Remote Support Solution via the SaaS Model Presentation Transcript by Citrix Online - GotoAssist June 18, 2009 - (Free Research) Increased productivity, better customer interactions and quicker response times are all benefits of using SaaS-based remote support solutions. But how do you quantify these savings? This presentation transcript will address the real dollar savings of using this model and the potential for ROI. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

The potential ROI of a remote support solution via the SaaS model by Citrix Online - GotoAssist June 04, 2009 - (Free Research) This webcast will address the real dollar savings of using this model and the potential for ROI. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

How to Cut BlackBerry Support Costs by 25 to 50% by Zenprise February 13, 2009 - (Free Research) Read this paper to find out how Zenprise MobileManager uses automation to help improve end user support quality without increasing staff or IT spending to keep up with the exponential growth of mobile email usage across enterprise organizations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Running A Fully Controlled Windows Desktop Environment with Application Whitelisting by Bit9, Inc. June 09, 2009 - (Free Research) Getting control over desktop PCs is fast becoming a major strategic objective of CIOs and IT departments. This whitepaper will discuss “The Five Elements of Desktop Control” and how each are required in order to fully realize the benefits of a controlled environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Selecting a remote support solution to meet your needs by Citrix Online - GotoAssist June 04, 2009 - (Free Research) In this podcast, our expert offer tips on selecting the right vendor, solution and service to meet your remote support needs. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Merging Mobility with Unified Communications by BlackBerry August 2008 - (Free Research) Unified Communications is about getting the right information, in the right context, sent to the right people with the right timing. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Information Security: DataDrain - How DLP tools can mitigate incidents and offer insight into where data lives by Symantec Corporation September 2008 - (Free Research) Data Loss prevention products help companies understand where their sensitive data is located, where it's going, how it is being used; they can also sometimes enforce protective policies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The CIO's Guide to Fixed Mobile Convergence by BlackBerry June 2009 - (Free Research) Organizations seeking solutions that provide high-performance access while addressing security needs can leverage fixed mobile convergence (FMC) systems to enhance communication. This document explores why your organization should implement an FMC solution, the benefits of FMC and considerations for methods of implementation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Increasing IT Efficiency by Mobilizing ITSM and ITIL Capabilities by BlackBerry November 2007 - (Free Research) This Webcast reviews the best practices and business drivers for mobilizing ITSM applications. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Supporting Employees Anytime, Anywhere by Citrix Online - GotoAssist May 2009 - (Free Research) This new Ziff Davis White Paper takes an in-depth look at the challenges of supporting today's workforce and how Software-as-a-Service (SaaS) enables IT organizations to provide secure, effective remote support - anytime and anywhere. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobile Contact List for Blackberry Smartphones Is the Right Insurance for Busy Financial Institution by BlackBerry February 2009 - (Free Research) City Securities Corporation wanted an easy way to maintain a current list of PIN numbers to enable their members to communicate using their BlackBerry smartphones - even in the event of a disaster. Read this case study to find out how PINpoint, an application from Tenet Computer Group, helped them overcome this issue. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Service Excellence Comes Easy with Antenna Software on Blackberry Smartphones by BlackBerry February 2009 - (Free Research) Burdened by slow response times of yesterday's communication technologies, Toshiba America Medical Systems deployed Antenna Software's Field Service Solution to dispatch service calls, help CEs check parts inventory and debrief completed work. The solution had the advantage of integrating with their internal Amdocs Clarify CRM system. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Blackberry Solution Increases Customer Service for Corporate Real Estate Company by BlackBerry February 2009 - (Free Research) J.J. Barnicke's sales people needed instant access to corporate property information to better serve clients and speed up sales cycles. They also needed wireless access to CRM data This case study explains how J.J. Barnicke is using BlackBerry and the sales force solution to access CRM information about clients. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

CRM for the Professional on the Go by BlackBerry December 2006 - (Free Research) Mobile CRM is something that needs to be considered now. As a business leader, you might have put it into your mental to do later box, but the reasons to make it a priority are compelling. Read this paper to discover why. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Airline Personnel Fain Quick, Easy Access to Flight Information on Blackberry Smartphones by BlackBerry February 2009 - (Free Research) When Sun Country Airlines needed a solution to give employees data about flights and information to improve customer service and operations management, they turned to Blackberry. The Solution? Six highly useful applications were created for 50 BlackBerry smartphones to help airline employees check everything from delayed flights to lost baggage. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

A Smarter Approach to WAN Optimization by Exinda Networks May 2009 - (Free Research) Network managers and administrators face the daunting task of effectively monitoring and managing network resources while meeting user expectations for network performance across the WAN. At the same time, they have to reduce operating costs and do more with less. Read on to learn how a unified performance management (UPM) solution can help. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How Can I More Effectively Address the Needs of My Business Customers? by CA October 2008 - (Free Research) CA IP-based service management solutions help you protect and grow your customer base, extend competitive advantage and reduce risk by enabling you to deliver new managed services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Customer Success Story: Cox Communications - Automating business processes enhances competitive edge by Sybase, Inc. May 2009 - (Free Research) View this success story to learn how Cox Communication increased their productivity, saved money and maintained their reputation for superior customer service by implementing an automated laptop management and updating process with Afaria, the frontline management and security solution from Sybase. (VIDEO) VIEW ABSTRACT | GO TO

Vista SP1: What You Need to Know before You Deploy by Global Knowledge December 2008 - (Free Research) The release of Windows Vista SP1 enables customers to take advantage of improvements that Microsoft and its partners have developed. It's a continuation of Microsoft and its partners' drive to provide the best experience possible. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Courier Company Uses Blackberry Solution to Help Reduce Operational Costs and Improve Customer Service by BlackBerry February 2009 - (Free Research) In order to monitor and manage a workforce of independent drivers, the BlackBerry® Enterprise Solution was matched with Air-Trak, a solution that allows companies to track deliveries and receive almost instant updates on driver locations. Read on to discover how this improved operations for a mid-size courier company. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

School Bus Operator Drives Competitive Advantage with Blackberry Solution by BlackBerry February 2009 - (Free Research) Southland Transportation, providing school bus and other transportation services, deployed BlackBerry® smartphones, with a custom-built application, to their drivers so they can report road conditions and delays quickly and easily providing timely and accurate updates for everyone. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Mobile Sales Force at Growing Company Benefits from Mobilizing CRM Information to the Field by BlackBerry February 2009 - (Free Research) Sales Partnerships needed a way to coordinate the activities of the outsourced sales force services it offers. They wanted a solution that would help maximize the productivity of the sales force by tracking sales activities, handling territory management, and creating a high level of accountability for the sales representatives working... (DATA SHEET) VIEW ABSTRACT | GO TO

Symantec Protection Suite Enterprise Edition by Symantec Corporation June 2009 - (Free Research) Symantec Protection Suite creates a protected endpoint and messaging environment that is secure against today's complex malware, data loss and spam threats, and is quickly recoverable in the event of failure. (TRIAL SOFTWARE) GO TO

Going Mobile: Developing an Application Mobilization Plan for Your Business by BlackBerry June 2008 - (Free Research) The BlackBerry Enterprise Solution is a comprehensive platform, designed to meet your organization's needs to mobilize enterprise applications and systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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