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Facilities Management and Maintenance | Wireless Technologies and Mobile Computing | Mobile Device Management | Network Security | Field Service Management | Mobile Field Sales/ Wireless Connectivity | Unified Communications / Voice & Data Convergence | Work Order Management | Enterprise Data Protection and Privacy | Enterprise Asset Management (EAM) | Telephony/ CTI/ VOIP

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Mobile Field Services Best Practices by Astea International Inc. (E-mail this company) November 2007 - (Free Research) According to Aberdeen research, mobile technology is a critical enabler of delivering efficient post-sale service and a natural tool for field service operations. Aberdeen Group examined the field service strategies, capabilities, and related technologies of nearly 250 companies. This paper provides best practices gleaned from that study. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Aberdeen Report: Making Money via Mobile Field Services by Astea International Inc. (E-mail this company) November 2007 - (Free Research) Aberdeen’s research shows that field service organizations must deal with increasing customer demand for faster service resolution and escalating costs as top market pressures. To address both areas, organizations are leveraging automation and mobile solutions to improve workforce productivity and capture more accurate service information. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Insights, Challenges and Opportunities for CIO's in Capital Intensive Industries by SAP America, Inc. June 2008 - (Free Research) This mediacast will explore how to create successful energy and asset management programs. Explore key insights, challenges and the opportunities for CIO's and IT to deliver superlative business improvements. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Innovating the Field: Document Solutions Company Turns to Unique Field Service Solution from Astea by Astea International Inc. (E-mail this company) November 2007 - (Free Research) In 2006, Danka leadership made the decision to update the company’s service management solution, which was largely based around a self-service interactive voice response (IVR) system. After engaging with multiple vendors, Danka chose Astea’s FieldCentrix FX Mobile®, a workflow software for automating field service processes. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Alliance PocketPC - Impact Field Productivity by Astea International Inc. (E-mail this company) Alliance PocketPC: For unmatched portability, this solution captures information needed for call assignments, providing support for administrative tasks that impact field productivity via a Windows CE 3.0 device. Can be used in transmission-restricted areas and remote sites out-of-range for wireless links.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

CD/Diskette Shredder - Identity Security Products-NSA Approved by Peripheral Manufacturing. Inc. (E-mail this company) straight cut, cross cut, and NSA approved identity security products shred your data, whether stored on floppy disks, CD's, DVD's, credit cards, or smart cards! Within seconds your disks are completely shredded.Totally unrecoverable. HIPAA, FACTA and Sarbanes-Oxley compliant. WORLD WIDE DISTRIBUTION with converter options.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Computer/Hard Drive and Tape Degaussers & Degaussing (Erasing) Service by Peripheral Manufacturing. Inc. (E-mail this company) Degaussing (erasing) Equipment. Some machines are NSA approved. We have machines that will erase Hard Drives and/or any magnetic tape media. Don't let your data get into the wrong hands. Erase and protect your magnetic data! Equipment is also available to renting for temporary jobs.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Service Lifecycle Management Goes Mobile: Taking Field Service Applications into the Field by Astea International Inc. (E-mail this company) January 2004 - (Free Research) The paper will discuss the direct value of the mobile applications, and also explore the ability for mobile technology to drive SLM changes into the business to get the highest value and satisfaction out of every customer interaction. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

LANDesk - Enterprise Desktop & Security Mgmt. for North American Companies by CreekPointe (E-mail this company) LANDesk® solutions were designed specifically for North American companies and empowers enterprises to centrally manage and protect desktops, servers and mobile devices through a single console. They're cost-effective, intelligent and provide IT & Help Desk Managers with a rapid time to value.  (RESELLER & SERVICE) GO TO DETAILED REPORT

IT Innovation without Breaking the Bank by FrontRange Solutions Inc July 2008 - (Free Research) This webcast discusses how IT is challenged to meet rising business expectations while managing increasing infrastructure complexity at the lowest cost possible. It also explains why generic IT processes are no longer effective. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Assuring Asset Documentation Integrity by McLaren Software. February 2008 - (Free Research) In this whitepaper, we will discuss best practices for assuring the integrity of your asset documentation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Security Virtual Jam Session: The Secured Enterprise by IBM Corporation February 2008 - (Free Research) Join IBM Security Executives for an informative session on the current security landscape, the requirements for a new approach to securing the enterprise, and a rare live Q&A session with IBM security leaders. (WEBCAST) GO TO WEBCAST

Astea Alliance Application Extensions by Astea International Inc. (E-mail this company) Application Extensions include: Analytic facilities, which provide real-time analysis of business performance; Customer portals, allowing access to timely & accurate data about customer account or service orders; & Mobile capabilities, that empower field forces to fully participate in corporate goals for revenue optimization & customer retention.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Telephone Reliability for Alarm Notification: Where Have All the Landlines Gone? by Sensaphone June 2008 - (Free Research) This paper discusses why timely and reliable alarm notification is part of a successful remote monitoring program and discusses the factors to consider when selecting a remote monitoring system. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Access Control In Virtual Environments by FoxT June 2008 - (Free Research) The growth in use of virtual servers is heralded by many as a positive development because it is seen to save companies money and resources. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Extend the Value of Your Oracle Warehouse Management System (WMS) with Mobility by Quest Solution June 2008 - (Free Research) This paper provides an impact of extending your Oracle Warehouse Management system via mobility, it also examines how mobility can enable you to fully leverage the data already captured in the Oracle Warehouse Management system. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Wireless EMI in Healthcare Facilities by BlackBerry January 2008 - (Free Research) Wireless devices can interfere with the operation of medical equipment. Read this white paper to learn the best practices for managing and mitigating wireless electromagnetic interference. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Hard Drive, DLT, Magnetic Tape Media erase\degauss\destruction by Peripheral Manufacturing. Inc. (E-mail this company) Peripheral Manufacturing will erase\degauss\destroy all hard drives, DLT, and magnetic tape media. For reuse, we can do low level reformatting of media. CD\DVD\Diskette destruction is available through our shredding service.  (SERVICE) GO TO DETAILED REPORT

Enabling the Corridor Warrior by BlackBerry June 2008 - (Free Research) A new breed of mobile worker is transforming the workplace-roaming the corridors of factories, offices and other business locations, armed with handhelds linked to a WLAN. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Datex Professional Services: Let Our Team of Experts Work for You by Datex Corporation. July 2008 - (Free Research) Professional Services are critical when implementing new technology in your facility. From the initial consultation to training and follow up services, Datex Corporation offers all the service and support our customers need. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Home Agents by Avaya, Inc June 2008 - (Free Research) Home agents represent an opportunity to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The IT Guidebook to Evaluating Hosted Exchange Providers by 123Together June 2008 - (Free Research) This paper provides you with the information you will need when speaking with hosted Exchange providers to ensure that you select a provider who is reputable and will recommend a solution that will help increase your corporate profitability and success. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Automating IT Regulatory Compliance for Healthcare Providers by DLT Solutions Inc. June 2008 - (Free Research) This paper is one of a series outlining the challenges healthcare providers face in information technology (IT), and the best practices for meeting those challenges. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Webinar - Complete Network Visibility, Delivered by Solera Networks July 2008 - (Free Research) Complete network visibility is delivered by capturing 100% of all network traffic, storing it, and making it available for playback, review and analysis. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Solera DeepSee – The World’s First Search Engine for Data-in-motion by Solera Networks Introducing Solera DeepSee, the first and only solution that allows authorized professionals complete visibility into all network traffic, even on high-speed networks. It provides Google-like simplicity so anyone can view network communications.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

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