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Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global
October 29, 2009 - (Free Research) This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.
Data Grids & SOA by Oracle Corporation
November 13, 2008 - (Free Research) This white paper demonstrates that a data grid infrastructure, built with clustered caching, can help you avoid "weak link" vulnerabilities that can sabotage SOA strategies. Discover why the data grid offers improved data access that can create a competitive edge, improve financial performance, and sustain customer loyalty.
File Storage Usage for a Mid-sized Technology Company by F5 Networks UK
October 01, 2008 - (Free Research) "Company ABC" is a successful enterprise with an annual storage growth rate of 70%, and a series of data management challenges. Check out this report to see what they uncovered by conducting a file system inventory -- and how they used that information to reduce costs and improve data management.
Virtual Desktops: Improving Security and Availability by HP, Vmware and AMD
September 24, 2009 - (Free Research) In this webcast, learn how virtual desktop implementation can ensure data security and uphold legal compliance standards. Discover how to execute best practices for data backup and offsite storage. Gain insight into how desktop virtualization can be utilized to improve data security and availability.
How an SRM Tool can Improve and Centralize Storage Technologies by Northern Parklife
October 16, 2009 - (Free Research) Massive data growth and long retention periods of fixed-content data is changing the landscape of enterprise data storage and is challenging storage administrators to deliver a cost effective storage strategy. A Storage Resource Management [SRM] tool can help manage the flow/volume of data.
For Ceridian, it Pays to Provide High-Quality Support by LogMeIn, Inc.
September 16, 2009 - (Free Research) This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%.
Improving Employee Productivity with Cisco® Unified Mobility by Global Knowledge
August 27, 2009 - (Free Research) This white paper will focus on discovering and implementing Cisco's Unified Mobility solutions so that we can give our mobile employees an easier, and yet, more robust way of communicating, no matter the wired or wireless network they are currently connected to.
Exchange Server 2007: What to Expect by Global Knowledge
January 2006 - (Free Research) Microsoft Exchange Server 2007 has been designed to meet the tough challenges for a corporate communication solution and provides a rich feature set that users can access through a variety of different interfaces and devices.
How to Protect Medical Records, Ensure HIPAA Compliance, and Improve Productivity by Lumension
August 2009 - (Free Research) Tough economic times, technology advances, and regulations have pushed healthcare organizations to put their records online. This confidential information must be readily accessible to doctors, insurance companies, other healthcare facilities, and patients themselves, but must also be safe from any outside eyes. View this webcast to learn more.
Mobilizing Enterprise Applications by Relavis Corporation
August 2009 - (Free Research) Introducing mobility solutions into the workforce makes employees and business processes more efficient, yielding direct productivity gains and cost savings. These productivity gains and cost savings, along with the improved speed of customer communication and response, help create competitive advantage and increased customer satisfaction.
Evolving Your Identity Management Program by SearchSecurity.com
October 2009 - (Free Research) This collection of slides from the Information Security Decisions Conference presents an overview of how to utilize an identity management program to improve efficiency and reduce the disruptive effects of change. Learn about the role of IdM solutions, the benefits of IdM maturity, and how to attain IdM maturity.
Case Study: Continental Airlines Streamlines Operations, Cuts Costs with Virtualization Solution by Dell and Microsoft
April 2009 - (Free Research) To expand its virtualized server and desktop infrastructure, Continental Airlines deployed a beta release of Windows Server 2008 R2 Datacenter. By using improved Hyper-V™ technology and Remote Desktop Services, Continental expects to increase system uptime, implement new services in minutes, and save up to U.S. $1.5 million a year.
Improving Confidence by Increasing Understanding in Information by IBM
May 2009 - (Free Research) Building greater confidence in your underlying data is easier said than done. The typical organization is home to a wide variety of fragmented data sources. Organizations with a baseline of data management maturity will get better value from their BI investments. They are also more likely to outperform organizations less mature in data management.
Revolution on the Network Edge by Cisco Systems, Inc.
October 2009 - (Free Research) In this webcast, discover a new aggregation services router with the equivalent capacity of 160 standard routers. Discover how to leverage this technology to improve performance, reduce bandwidth consumption, reduce expenses and much more.
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