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CRM for the Professional on the Go by BlackBerry
March 2008 - (Free Research) Read this paper to find out what your customers are looking for from you, what mobile CRM really is, and steps and consideration for deployment.
Astea Alliance Application Extensions by Astea International Inc.
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Application Extensions include: Analytic facilities, which provide real-time analysis of business performance; Customer portals, allowing access to timely & accurate data about customer account or service orders; & Mobile capabilities, that empower field forces to fully participate in corporate goals for revenue optimization & customer retention.
Bringing Wi-Fi and Cellular Together in One Smartphone by BlackBerry
April 2008 - (Free Research) Wi-Fi® enabled BlackBerry® smartphones give you Wi-Fi access, which means that if your organization has deployed the BlackBerry Enterprise Solution, you can securely access all your corporate data over Wi-Fi networks.
City of Nanaimo - Technical Case Study by BlackBerry
April 2008 - (Free Research) The City of Nanaimo wanted to update its wireless inspection process with a solution that offered inspectors more features, including a simpler way to remotely print inspections while at job sites.
Mobile Field Services Best Practices by Astea International Inc.
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November 2007 - (Free Research) According to Aberdeen research, mobile technology is a critical enabler of delivering efficient post-sale service and a natural tool for field service operations. Aberdeen Group examined the field service strategies, capabilities, and related technologies of nearly 250 companies. This paper provides best practices gleaned from that study.
Mobile Revolution: The Advent of the Pocket Office by Info-Tech Research
August 2004 - (Paid) The mobile technology landscape seems to change every ten seconds. Businesses that can exploit the potential of mobile technology will have a definite advantage over their competition. Assess your mobile needs and opportunities now.
Wireless LANs Standards: Where Are We Now? by Burton Group.
July 2008 - (Free Research) Not all standards are created equal. Some are technically elegant but achieve little market adoption. Others are broadly deployed. The Institute of Electrical and Electronics Engineers (IEEE) 802.11 wireless local area network (WLAN) standards have achieved international success.
Managing and maintaining mobile devices on Lotus Notes Domino by BlackBerry
July 2008 - (Free Research) Going mobile is an essential part of doing business in Notes Domino shops; so is having the ability to securely support multiple devices. Listen to this podcast to learn more about issues facing Lotus Notes administrators deploying mobile devices.
The Future of Mobility & WiMAX Intel (PODCAST) by Intel Corporation.
July 2007 - (Free Research) Intel Senior Fellow, Kevin Kahn, provides insight into WiMAX, Ultra Wide Band technologies and the exciting future of mobile and wireless computing.
State Supreme Court Improves Efficiency by Nokia.
April 2008 - (Free Research) This podcast explores IT's solution for convenient and protected access to email and prompt handling of time-sensitive court business.
Dickinson Dees LLP Achieves Productivity Gains by Nokia.
April 2008 - (Free Research) While away from the office, data is increasingly being accessed and IT is left with stringent demands that are difficult to manage. This podcast looks at how Device Management helped a top law firm control costs and connect its 800 employees.
Bring Order to Chaos: A Guide for Creating a Corporate Mobility Policy by Nokia.
March 2008 - (Free Research) Within IT, requests come from different users and departments for mobile access to corporate applications and data. This guide will help you gain control over your mobile assets by establishing a corporate mobility policy and how to avoid common pitfalls.
Aberdeen Report: Making Money via Mobile Field Services by Astea International Inc.
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November 2007 - (Free Research) Aberdeen’s research shows that field service organizations must deal with increasing customer demand for faster service resolution and escalating costs as top market pressures. To address both areas, organizations are leveraging automation and mobile solutions to improve workforce productivity and capture more accurate service information.
Alliance PocketPC - Impact Field Productivity by Astea International Inc.
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Alliance PocketPC:
For unmatched portability, this solution captures information needed for call assignments, providing support for administrative tasks that impact field productivity via a Windows CE 3.0 device.
Can be used in transmission-restricted areas and remote sites out-of-range for wireless links.
Enterprise Wireless LAN Security by Quest Solution
June 2008 - (Free Research) This paper describes the security challenges network administrators face defining and implementing security mechanisms within diverse wired and wireless network environments.
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