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For Ceridian, it Pays to Provide High-Quality Support by LogMeIn, Inc.
September 16, 2009 - (Free Research) This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%.
Consultation, Design, and Implementation of Multiple IT Solutions: Global Forex Trading by CDW Corporation
September 24, 2008 - (Free Research) GFT focuses on providing their customers an exceptional experience with a best-in-class online interface. GFT needs to stay more accessible, more reliable, and more secure than their competitors. To optimize their IT environment, GFT engaged CDW for consulting, design, and implementation of multiple IT solutions. Read on to learn more.
Mastering Disaster Recovery for Mid-Sized Organizations and Remote Offices by Zenith Infotech
October 29, 2009 - (Free Research) A comprehensive disaster recovery implementation is critical to ensuring computing resources maintain operations in the event of a server failure or data loss. Mastering disaster recovery in mid-sized organizations requires the careful identification and implementation of end-to-end backup along with recovery tools and services.
Sharepoint E-zine Vol.1: Governance Implementation Management by SearchWinIT
August 2008 - (Free Research) SearchWinIT.com's SharePoint e-zine is a monthly Web magazine packed with in-depth articles and tips written by SharePoint to make you a SharePoint master. Our editorial focuses on three main areas: governance, management and implementation.
7 Things Every System Administrator Should Know about OpenSSH by Global Knowledge
December 2008 - (Free Research) This paper will focus on the OpenSSH implementation, which was initially developed as part of the OpenBSD project and is installed by default on most modern BSD and Linux-based operating systems, including Red Hat Enterprise Linux and Fedora.
Managing Requirements, Tests and Defects with HP Quality Center by Hewlett-Packard Company
May 2007 - (Free Research) HP TestDirector for Quality Center software drives a more effective and efficient global application testing process and supports high levels of communication and collaboration among distributed testing teams.
ITIL Version 3 - What the Changes Could Mean to You by Global Knowledge
December 2008 - (Free Research) As the IT industry standardizes its operations to solve business problems in the most efficient, effective, economical, and equitable way, ITIL v3 becomes a useful and critical tool.
Top 10 Tips for Successful Access Control by FoxT
September 2008 - (Free Research) This paper offers a practical guide to implementing fine-grained access controls with ten aspects that are important to consider when planning an implementation of fine-grained access controls in a corporate server environment.
Case Study: Continental Airlines Streamlines Operations, Cuts Costs with Virtualization Solution by Dell and Microsoft
April 2009 - (Free Research) To expand its virtualized server and desktop infrastructure, Continental Airlines deployed a beta release of Windows Server 2008 R2 Datacenter. By using improved Hyper-V™ technology and Remote Desktop Services, Continental expects to increase system uptime, implement new services in minutes, and save up to U.S. $1.5 million a year.
Delivering Identity Management Results in 30 Days by Oracle Corporation
September 2009 - (Free Research) Learn how organizations like yours are leveraging identity management solutions and designing implementations to accelerate their time to value and achieve their security, compliance and IT cost savings goals today.
Simplify Software as a Service (SaaS) Integration by Cast Iron Systems
January 2008 - (Free Research) Software as a service (SaaS) integration problems cannot be solved with traditional software and custom coding solutions. Learn how you can quickly integrate SaaS applications with your critical customer data.
Empowering the Mobile Enterprise by Pivotal CRM, a CDC Software solution
February 2009 - (Free Research) This paper explains how enterprises can achieve a competitive advantage by giving remote workers access to complete CRM application functionality, with or without network connectivity.
Exchange Server 2007: What to Expect by Global Knowledge
January 2006 - (Free Research) Microsoft Exchange Server 2007 has been designed to meet the tough challenges for a corporate communication solution and provides a rich feature set that users can access through a variety of different interfaces and devices.
New Deployment Methods for Desktops by Dell, Inc.
November 2009 - (Free Research) Standard remote desktop technologies offer numerous benefits based on server consolidation, but may also restrict operating systems and deliver reduced functionality. Read this brief paper to learn more.
Infor - ERP VISUAL by Infor
September 2008 - (Free Research) Infor ERP VISUAL combines affordability and deep functionality, and is ideal for high growth, mixed-mode manufacturers who need a modular solution. Learn why more than 4,000 businesses trust Infor ERP VISUAL to run their operations.
Beyond the Thin Client: Why a Smart Client CRM Solution May Be a Smarter Choice by Pivotal CRM, a CDC Software solution
November 2009 - (Free Research) This white paper compares and contrasts the two primary alternatives to thin clients and examines the differentiating characteristics that could impact your CRM implementation. Read on to learn why a smart client CRM solution may be a smarter choice.
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