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Remote Access Technologies | Remote Administration | Wireless Technologies and Mobile Computing | Virtualization | Mobile Device Management | Desktop Management | VPN, Extranet and Intranet Solutions | Data Security | Customer Service (General) | Wireless Security

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White Paper: Mobile Virtualization and Remote Access on Windows Mobile Smartphones by Celio Corp / REDFLY Mobile Companion August 2008 - (Free Research) Remote access and virtualization on the smartphone is a secure and efficient way to provide the mobile workforce access to robust applications and desktop features. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Remote Support and Services by Citrix Online - GotoAssist July 2008 - (Free Research) After evaluating a number of free and fee-based services, PlumChoice’s team selected the Citrix® GoToAssist Web-based support service. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Continuing IT Excellence by Simplifying Remote Desktop Access by Citrix Online - GotoMyPC July 2008 - (Free Research) Through GoToMyPC Corporate we provide not just better service to citizens but much more timely delivery of services. The mission of Fulton County's Department of Information Technology is to provide public services to county constituents by leverag… (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

White Paper: The Windows Mobile Netbook for the Enterprise with Low TCO by Celio Corp / REDFLY Mobile Companion August 2008 - (Free Research) The Windows Mobile smartphone is easily deployed with a wide array of productivity tools allowing the mobile user to quickly respond to customer requests, stay up-to-date on the latest company information or access remote desktops. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

On Demand Remote Desktop Support Trial by NTR Global August 2008 - (Free Research) Download this trial and learn how to provide remote technical support to customers and remote/mobile workers without leaving your office. (DEMO) VIEW ABSTRACT | GO TO DEMO

Remotely Manage Wired and Wireless PCs from the Same IT Console by Intel Corporation August 2008 - (Free Research) In this whitepaper learn about the latest notebook and desktop PCs with IntelvPro technology. It builds on proven capabilities to enable even greater proactive security, enhanced maintenance, and improved remote management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Desktop Authority® Version 7.8 by ScriptLogic Corporation February 2008 - (Free Research) ScriptLogic Corporation's award-winning suite of desktop, server and Active Directory solutions help to empower network and security administrators to proactively save time and resources. (DEMO) VIEW ABSTRACT | GO TO DEMO

Improve Technical Support Productivity while Reducing Costs with a Remote Support Solution by NTR Global September 2008 - (Free Research) By choosing NTRsupport, DHL successfully increased productivity, reduced costs, and simultaneously improved customer satisfaction. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Improve Customer Service, Call Metrics and Reduce Support Costs Using a Remote Technical Support Solution by NTR Global September 2008 - (Free Research) In this case study, Illumen improved its customer service, call metrics and reduced its support costs by using NTR global’s remote technical support solution. Learn more about NTR support. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Case Study - Small Business Values Safety Net for Mission Critical BlackBerry Deployment by BlackBerry March 2008 - (Free Research) Wireless devices can allow small market businesses to respond faster, provide better service and ensure availability. Read this case study to learn how one small-business leveraged the BlackBerry technical support service to improve business processes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business on the Move by Sage (UK) Limited September 2008 - (Free Research) A mobile salesforce and workforce can respond more urgently to business opportunities, recover from problems faster and address customer problems more quickly. Read this paper to learn the benefits of mobilization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cross-client Intel® Centrino® 2 with vPro™ Technology and Intel® Core™2 Processor with vPro Technology by Intel Corporation March 2008 - (Free Research) Enhanced security and remote manageability on the chip for notebook and desktop PCs. (WHITE PAPER) GO TO WHITE PAPER

The Path to Enterprise Desktops: From Personal Computer to Personalized Computing by AMD and VMware, Inc (E-mail this company) July 2007 - (Free Research) This IDC white paper considers the concept of desktop virtualization, specifically as made available by VMware’s VDI and ACE. The document also considers the benefits and limitations of these technologies as well as the best use cases for each, exemplified through user case studies. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Cross-client Centrino® and Core™ 2 processor with vPro™ Processor Technology Technical White Paper by Intel Corporation March 2008 - (Free Research) Intel® Centrino® with vPro™ technology-based notebooks and Intel® Core™2 processor with vPro™ technologybased desktop PCs1 deliver built-in security and remote management capabilities to meet critical business needs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

BIG-IP WebAccelerator Web Application Delivery for Portal, CRM, & ERP by F5 Networks BIG-IP WebAccelerator is a web application delivery solution that provides a series of intelligent technologies that overcome problems with browsers, web application platforms, and WAN latency issues, which impact user performance. BIG-IP WebAccelerator increases interactive user performance for web, Portal, CRM, and Collaboration applications.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Telephone Reliability for Alarm Notification: Where Have All the Landlines Gone? by Sensaphone June 2008 - (Free Research) This paper discusses why timely and reliable alarm notification is part of a successful remote monitoring program and discusses the factors to consider when selecting a remote monitoring system. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Inquiry Insights: Client Virtualization, Q3 2008 by Citrix November 2008 - (Free Research) As client virtualization moves from myth to reality, end users have shown an interest in taming the hype around desktop virtualization, with local and hosted desktop virtualization accounting for 59% of all client virtualization inquiries. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Accelerating Remote Access within the Virtualized Enterprise by Certeon September 2008 - (Free Research) As IT managers embrace virtualization to meet important cost reduction and management initiatives, they need to understand the limits that the WAN imposes when remote users try to access consolidated applications from a virtualized data center. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Extend your VPN with Citrix GoToMyPC Corporate by Citrix Online - GotoMyPC November 2008 - (Free Research) Download the complimentary white paper to learn how companies can deliver more effective remote access by augmenting their traditional VPN with Web-based technologies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

What's New in BlackBerry® Enterprise Server v4.1 with Service Pack 5 for Microsoft® Exchange by BlackBerry March 2008 - (Free Research) View this webcast to learn about the new wireless capabilities as well as enhanced administrative features that were introduced with the latest release of BlackBerry Enterprise Server for Microsoft Exchange. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

eGuide: Virtualizing Desktops - Navigating from Theory to Conception by Hewlett-Packard Company September 2008 - (Free Research) The promise of desktop virtualization technology is to centralize applications at the data center to make them easier to manage and provision. In this E-Guide learn how to navigate the challenges of desktop virtualization to make the theory a reality. (E-LEARNING TUTORIAL) VIEW ABSTRACT | GO TO E-LEARNING TUTORIAL

HP Compaq T5735 Thin Client Product Datasheet by Hewlett-Packard Company March 2008 - (Free Research) The NEW HP Compaq t5735 provides convenient access to server-based solutions, Virtual Desktop Infrastructure (VDI) or to a variety of remote client solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Virtualized Client Solutions: HP Remote Client Solutions (RCS) by Hewlett-Packard Company March 2008 - (Free Research) HP offers client virtualization under its HP Remote Client Solutions (RCS) portfolio, andit includes virtualized client solutions like thin clients blade PCs, blade workstations, VDI and server-based computing. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

BlackBerry for Insurance - Solutions for Agents, Brokers and Insurers by BlackBerry August 2008 - (Free Research) Insurance companies struggle to keep up with their customers' demands for real-time business processes. Learn how to change the way you do business with fingertip access to internal systems and customers giving them the service they expect. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The CIO's Guide to Mobile Security by BlackBerry March 2008 - (Free Research) Mobile security is a growing concern as organizations look to gain competitive advantages through the use of a remote workforce. Read this paper to learn about the security vulnerabilities that can arise when wireless devices access corporate data. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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