Remote Access Technologies | Desktop Management | Virtualization | Desktops/ Workstations | Remote Administration | Network Management | Network Security | Disk-based Backup & Storage/ RAID | Storage Management | Customer Relationship Management (CRM)

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Desktop Virtualization with Dell and Citrix: Solving the Desktop Lifecycle Management Challenge by Dell, Inc. July 01, 2009 - (Free Research) This white paper provides analysis and advice on how Dell Virtual Remote Desktop (VRD), a server-hosted desktop virtualization, can deliver substantial benefits, simplifying lifecycle management, and driving ongoing cost and productivity benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc. September 16, 2009 - (Free Research) This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global October 29, 2009 - (Free Research) This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution. (PRESENTATION) VIEW ABSTRACT | GO TO

Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment by NTR Global October 29, 2009 - (Free Research) Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Podcast: Protecting Data on the Edge by Zenith Infotech July 08, 2009 - (Free Research) In this expert podcast W. Curtis Preston describes the most effective techniques, tools and best practices for protecting edge or mobile data. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Dell Equallogic PS Series and VMware View Enhance Virtual Desktop Project Success by Dell, Inc. May 13, 2009 - (Free Research) Read this white paper to to learn how VMware View can help IT administrators decrease operating costs by centralizing management, data protection and security. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Remote Support Center Solution - 30 Day Free Trial! by ScriptLogic Corporation September 08, 2009 - (Free Research) Supporting remote or travelling workers has become an increasingly high priority for many IT departments. The remote workforce that was once thought of as "merely a trend" has now become the norm. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Case Study: Continental Airlines Streamlines Operations, Cuts Costs with Virtualization Solution by Dell and Microsoft April 01, 2009 - (Free Research) To expand its virtualized server and desktop infrastructure, Continental Airlines deployed a beta release of Windows Server 2008 R2 Datacenter. By using improved Hyper-V™ technology and Remote Desktop Services, Continental expects to increase system uptime, implement new services in minutes, and save up to U.S. $1.5 million a year. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Bankinter turns to Intel® Core™2 Processor with vPro™ technology to strengthen IT services support for desktop PCs by Intel Technology Provider May 09, 2008 - (Free Research) Bankinter, a multichannel bank, chose to work together with Intel and Infogroup in order to benefit from Intel® Core™ 2 Processor with vPro™ technology which it believed could meet its desktop platform manageability challenge. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Simplify and Automate Desktop Management with Virtualization by HP, Vmware and AMD September 10, 2009 - (Free Research) There are two sides to desktop business continuity: users' needs and IT management. Users need on-demand accessibility of their desktops, applications and data. IT managers must limit complexity caused by supporting diverse users and hardware. This webcast discusses how to automate and simplify virtual desktop management to improve efficiency. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Desktop Authority 8.0 by ScriptLogic Corporation April 09, 2009 - (Free Research) A complete desktop management solution needs to be one that not only meets the standardization requirements of the computer, but simultaneously meets the personalized needs of the user. Desktop Authority 8 comprehensively manages the Windows desktop throughout the desktop lifecycle, reducing the total cost of desktop and application ownership. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Managing the Dynamic Desktop with System Center Solutions by Microsoft September 08, 2009 - (Free Research) System Center desktop solutions help IT to reconcile competing demands of security with resource availability by streamlining the connection of any authorized user to any application, regardless of their location or connectivity, through a unified system that provides both secure access and the consistent, optimized performance your users expect. (DATA SHEET) VIEW ABSTRACT | GO TO

HP Virtual Desktop Infrastructure with VMware View: Bring the benefits of industry-standard servers to your desktop environment by HP, Vmware and AMD January 01, 2009 - (Free Research) This solution provides a centralized approach to managing your desktop environment and protecting the information within it. It brings the far-reaching benefits of industry-standard servers and shared storage to your desktop environment, while delivering a full virtual PC experience. (BROCHURE) VIEW ABSTRACT | GO TO

NetBackup™ Architecture Overview by Symantec Corporation December 2008 - (Free Research) The purpose of this document is to provide an overview of the requirements for a basic NetBackup™ architecture to help customers understand which components are required in a data protection solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Ethernet 10/100/1000 Copper Taps, Passive or Active? by Gigamon July 2009 - (Free Research) This article presents an overview of the various Ethernet 10/100/1000 physical layer technologies for the copper medium. It discusses the pros and cons of active versus passive tapping and why active tapping is preferred for Gigabit Ethernet running over the copper medium. The switch-over behavior of active relay-based tapping is also presented. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

User Workspace Management and Desktop Virtualization by RES Software September 2009 - (Free Research) The User Workspace Management market is generating increasing attention from IT professionals and analysts. This White Paper provides a brief description of User Workspace Management and its critical importance to desktop virtualization deployments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Virtual Desktops: Improving Security and Availability by HP, Vmware and AMD September 2009 - (Free Research) In this webcast, learn how virtual desktop implementation can ensure data security and uphold legal compliance standards. Discover how to execute best practices for data backup and offsite storage. Gain insight into how desktop virtualization can be utilized to improve data security and availability. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Top Challenges (and Answers) for Printing in a Virtual Desktop Environment by ThinPrint September 2009 - (Free Research) Industry expert, Brian Madden, will tell you what you need to know, what you can do out-of-the-box, and when and why you might need to turn to third-party tools. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Patch Authority Ultimate Version 6 by ScriptLogic Corporation April 2009 - (Free Research) With exploits for known vulnerabilities unleashed on the Internet within as little as 5 days from the release of new patches from Microsoft, it is imperative your desktops and servers be regularly updated to keep them safe from attack. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Application Performance Brief: Microsoft App-V by Blue Coat June 2009 - (Free Research) Check out this performance brief to learn how together, Blue Coat ProxySG and Microsoft App-V reduce the cost and complexity of managing desktop applications by optimizing virtual application delivery over the WAN while avoiding costly bandwidth upgrades. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Communications Skills for Remote Support by LogMeIn, Inc. September 2009 - (Free Research) A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

GFI WebMonitor: Web Security for the ISA Server - 30 Day Trial and Freeware! by GFI Software Ltd. May 2009 - (Free Research) GFI WebMonitor controls your Internet users' browsing habits through web categorization and web filtering, covering over 205,000,000 URLs. It also monitors downloads in real-time, protecting your network from viruses, malware and phishing attacks. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Comparing Research in Motion and Microsoft Mobile Solutions by Microsoft December 2008 - (Free Research) This paper compares the Research In Motion BlackBerry solution with the Microsoft® mobile solution by analyzing features of the user experience and the administrator experience. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Deploying XML Converters On Microsoft BizTalk Server by DataDirect Technologies March 2009 - (Free Research) This document describes how to deploy DataDirect XML Converters for .NET on Microsoft BizTalk to help control the input and output ports of BizTalk applications that need to convert data in native formats to XML. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Do More with Less: Virtualizing the Desktop by CDW Corporation October 2008 - (Free Research) Hailed by top analysts as a need-to-know technology and the future of enterprise computing, the benefits of desktop virtualization can be summed up in four words: Do more with less. This article will delve into the options, outcomes and business benefits that desktop virtualization can bring to your business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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